customer service


You have questions? We've got answers! Not finding the info you're looking for? Visit our contact us page and we will follow up with you within 24 hours.


ordering

Most of our items are made-to-order. Inventory depends on the availability of materials used to make our merchandise. Once purchased, your item(s) will be fabricated within 5 - 8 business days. Following this, you will receive a tracking number when we have shipped your package. Please note: custom orders or altered items may include a longer fulfillment and shipment time.


shipping

At this time, we offer US domestic shipping only. Stay tuned for when international shipping and rates become available.

See more about our shipping and handling policies here.


sizing and adjustments

We aim to accommodate all shapes and sizes. However, if your desired item requires custom adjustment or sizing, please let us know 1-2 days after receiving your transaction confirmation here. Please write [Order #Number: Custom Sizing] in the subject line and be prepared to provide the measurements for the item you would like custom sized. We will make the adjustment free of charge. Please note: custom sized items are subject to our ordering process. We may not permit your request if it exceeds what we consider a custom sizing adjustment or alteration. If a custom order is what you seek, stay tuned for more details!


rental for STYLING

See our "Style with Us" program for more details about pulling our products for photo shoots or special occasions.


cancellation

You may cancel your order within 24 hours of the transaction date for a complete void of the purchase. If you choose to cancel after 24 hours, your credit card will be refunded the amount of the item(s) purchased minus merchant fees. The refund may take up to 5-7 business days to reflect on your card statement. To cancel your order, contact us here and include the subject line: [Order #: Cancellation] and let us know why. We'd love to hear from you. 

In the event that your order has been processed and shipped, you will have to return the order once it had been delivered to you. You can find details regarding our return policy above.


Return, Exchange, Store Credit

Get step by step instructions for returning, exchanging or receiving store credit for a purchase, here.


contact us 

Please contact us for further information or with any product concerns. We aim to respond to every email within 24 hours (M-F).