Returns + Exchanges
We want you to love your ELUKE statement piece. If you are not 100% satisfied with your purchase, let us know and we'll make it right by offering a refund upon return. Please note: we make our products out of handmade and repurposed materials. There may be slight variations or imperfections in certain pieces, but that is what makes each ELUKE piece bold and original, like *YOU*. To return, follow the steps below:
1. Fill out our return form here. Include your order number and email address.
2. Return the item(s) new and unopened, in its original packaging within 30 days of delivery and we will offer a refund and free return on any order over $100. For customers in the U.S., the fee for return shipping is $8 and will be deducted from your refund. We'll also refund the return shipping costs if the return is a result of our own error (ie. delivering the wrong item.)
3. We only accept return items in their original condition. If the item(s) has incurred wear and tear, we will not honor a refund or store credit.
4. We will provide a return label to the email provided in your filled-out return/exchange form.
5. You should expect to see your refund within 4 - 6 weeks from the date of receipt of the returned package. Please note: this time period includes the time it takes us to process your return once we receive it and the time it may take a financing institution to process our refund request.
We do not provide exchanges at this time, but stay tuned for when it becomes available.
We do not provide store credit at this time, but stay tuned for when it becomes available.
Have other questions? Contact us here and include "Return/Refund Question" in the subject line.